Delivery

Last updated: 6 October 2026

Customers in France: please read the French version of this page (choose "Français" in the language selector).

Where we deliver

We deliver in the UK and France, to the addresses accepted when you order. If your address cannot be selected, we cannot deliver there at the moment. Please write to us through our Contact page or by email at contact@green-tech-boutique.fr and we will tell you if a solution is possible.

Delivery cost

Delivery is free on every order, in the UK and France. The total shown before you pay is the total you pay, and we never ask you for delivery costs after you order.

When we deliver

Unless we agree a different date with you, we deliver within 30 days of the contract, as the Consumer Rights Act 2015 requires. If we miss the agreed date, or the 30-day limit, please contact us: you may be entitled to cancel and receive a full refund.

Taxes and import charges

Prices include VAT where VAT applies. The total shown before you pay is the total you pay. If any import duty or import VAT could be payable on delivery, we tell you clearly before you pay.

Large items and batteries

E-scooters and e-bikes are heavy, bulky and contain lithium-ion batteries, which carriers transport under special safety rules. They may be delivered by a specialist carrier, who may contact you to arrange delivery. A signature may be required, so please give a phone number where you can be reached. Some products arrive partly assembled: follow the user manual.

Tracking

When your order is dispatched, you receive an email with tracking information, if the carrier provides it. See our Order tracking page.

When you receive your parcel

Please check your parcel. If it is visibly damaged, note this with the carrier if possible, and send us photos through our Contact page or by email at contact@green-tech-boutique.fr as soon as you can. This does not affect your legal rights.

The goods are your responsibility from the time they are delivered to you or to a person you named.

Failed deliveries

If a parcel comes back to us because the address was incomplete or nobody could receive it after the carrier's delivery attempts, we will contact you to arrange a new delivery or, if you prefer, cancel and refund your order.